What to do if a guest is a no-show when picking up Turo rental

If a guest should be a no-show, when picking up their rental, follow the tips below to report it to Turo.

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Guest No-Shows

Make sure to report all no-shows within 72 hours of the trip start.
Report a Turo Go guest as no-show if they don’t arrive within 12 hours of scheduled trp start.
Make sure to take these steps before reporting all other non-Turo Go guests as no-show.
- If guest doesn’t cancel and doesn’t show up for trip, contact them via Turo messaging in the app.
- Tell them you plan to report them as no-show.
- Tell them if you’re able to wait and for how long.
- Give them 15 minutes to respond.

Guest arrives at check-in with no license or with invalid license.
Primary guest sends approved or unapproved additional driver to pick up the vehicle.

Tirps two days or shorter: Your share of 75% of one day’s average trip price (based on the protection plan you chose).
Trips longer than two days: Your share of two days average trip price (based on the protection plan you chose).
Half of any delivery fee.

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