Tips For DoorDash Merchants

DoorDash connects local consumers and local restaurants with delivery by independent contractors.

If you need to contact the customer about a live order, tap the three vertical red dots in the top right corner of the order. On the options that pop up, select Contact Customer.

If you should encounter a technical issue with your tablet or Order Manager app, try the below troubleshooting steps.

If a Dasher or customer should be late picking up an order, contact DoorDash customer support through your Tablet.

DashPass is DoorDash’s monthly subscription service that provides customers with $0 delivery fees and reduced service fees when they order from DashPass partner restaurants.

It’s DoorDash’s paid marketing promotion that encourages new customers to eat at their restaurant, by offering Free Delivery to first time customers.

There can be many reasons why you may be unable to fulfill an order, down below we will tell you how to cancel the order on your tablet.

When a customer places a scheduled order, they will immediately show up on your tablet. However, these orders will be placed under a section called Scheduled Orders.