Just download the free Veo app from the App Store or Google Play and sign up for an account with your number. Once you have an account set up you will be able to locate a bike or e-scooter through the app.
How to rent a bike or e-scooter on Veo Read More »
No. But, Veo highly recommends that you use a helmet while riding a bike or e-scooter. They also often provide free helmets at their events.
Do you have to wear a helmet to ride a Veo bike or e-scooter? Read More »
Veo’s vehicles are GPS enabled and can be easily located using the Veo mobile app. Once you open the app, you will see icons for the fleet types available in your vicinity.
How to find a Veo bike or e-scooter near you Read More »
The lock on the Veo bike is located near the back wheel under the bike seat. Simply push the sliders on the lock to end your trip. The app will automatically stop charging and provide you with a trip summary.
How to end your trip on a Veo Bike Read More »
With your smartphone, scan the QR code on the bike handlebars or the rear lock. On an e-scooter, just scan the QR code on the handlebars. You can also manually enter the 8-digit ID to unlock the vehicle.
How to unlock a Veo bike or e-scooter Read More »
When ending your trip on a Veo e-scooter make sure to park in an appropriate location before tapping the end ride button in the app to end your trip. If you are unable to end the ride from your phone, you may also long press the small button in between the handlebars until you hear a beep.
How to end a trip on a Veo e-scooter Read More »
When riding a Veo ride in bike lanes. If those shouldn’t be available go with the flow of traffic. Avoid riding on sidewalks for those are designed for pedestrians.
Where can you ride your Veo bike or scooter? Read More »
You can keep a rental active on Veo for up to 48 hours. However, the fare meter will keep running until you park your bike or scooter in the appropriate geofenced area shown on the map and lock the vehicle. If you should park outside a service area, you may be charged a retrieval fee that can range from $15 to $120, depending on the distance.
How long can you rent a Veo bike or e-scooter for? Read More »
Veo works with the communities they serve to set up parking and riding guidelines. Some of those cities ask for no parking areas to keep bikes and scooters from being left there. If you should try to park your vehicle in one of the no parking areas, you won’t be able to end your trip and stop the fare meter.
What happens if you leave a Veo e-bike or e-scooter in a no parking zone? Read More »
n this video we will show you how to add funds to your Veo account. Once you’ve opened up the app, click on the two lines on the top left corner then click on wallet. Then, click on add funds, on the next screen you will have three options to choose from to deposit into your Veo account, $10, $20, or $30.Once chosen click deposit.
How to add funds to your Veo account (Video Tutorial) Read More »
