Uber is conducting a large audit on rider account names and freezing accounts with fake names. These accounts will remain blocked until the rider updates or validates their account name with an Uber support agent.
The company will also make it easier for drivers to flag any fake or inappropriate names they encounter. Drivers can report this by going to the app’s help section and finding the option to report an issue with a rider, and select My rider had an inappropriate name. Uber’s support team will then take the appropriate action to block those accounts until the names are updated.
In 2021 Uber began asking riders with unverified forms of payment, like prepaid gift card or Venmo, to upload an ID before they can start requesting trips.
