Everything you need to know about Instacart’s membership program, Instacart+
It’s a membership program for customers who use Instacart regularly.
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Tips For Instacart Customers
How to make changes to your order on Instacart
The Instacart app allows customers to track their personal shopper’s progress and view any changes to items. Turning on notifications you will get alerts for all the changes, including replacements and refunds.
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How to chat with your Instacart shopper
When a shopper is working on your order, you can chat with them about changes to your order.
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How to cancel an order on Instacart
Before a shopper begins shopping your order, you’re able to cancel the order for a full refund without any additional fees.
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How certified delivery works on Instacart
If you should place an order that contains high-value items, it may require a certified delivery. This means you will be required to either sign for the delivery or have your ID scanned to certify that you have received the order. If you should order something that requires a certified delivery, you will be notified when you place the order and again at the time of delivery.
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How To Track your order and delivery on Instacart
With Instacart it’s easy to track your shopper from when they start shopping your items, to when they arrive at your door.
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How to select a store on Instacart
Once you’ve logged into your account you will see all the stores available in your area.
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