How to dispute overcharges or unrecognized charger on the Lyft app

If you should see multiple charges, overcharges, or unrecognized charges, follow the instructions below to resolve on Lyft.

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Multiple charges

Temporary Authorization

When you check your bank account or card statement, you may see pending payment authorizations for one ride, multiple rides, or canceled rides. An extra pending transaction on your bank statement is likely a payment authorization.

Ride Charge

The description of a final charge on your bank statement includes the number of rides taken and the charge date. It will look like this: Lyft *6 rides 6/50 lyft.com/charges. If the charge amount should not be what you expected, continue reading.

Overcharges Or Incorrect Amounts

Fare Estimate Vs Ride Price

Keep in mind that changes to your ride after it’s requested. such as updating your destination or adding a stop will change your final ride price. You can see a full breakdown of all your daily rides and charges in the ‘Ride history’ tab in the Lyft app.

Rewards

If it looks like a promotion or ride discount didn’t apply to your ride, tap the ‘Rewards’ tab in the Lyft app to view promo details and expiration dates.

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Unrecognized Charges

Charged a cancellation or no-show fee

You’re subject to a fee any time you cancel a ride outside of the 5-minute window or don’t show up to the pickup location.

Shared Payment Method

Your payment method is being used to pay for Lyft rides on a family account or was added to a friend’s Lyft account. Following up with friends or family is the only way to resolve the issue.

If you are still unsure what to do you can dispute the charges directly in your app and Lyft will review it automatically.

How To Dispute Charges In App

  1. Tap the ‘Ride history’ tab from the Lyft app menu
  2. Tap the ride that you need help with
  3. Tap ‘Get help’ at the bottom of the screen
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