Everything customers need to know about Instacart’s alcohol or over the counter prescription drugs delivery
Everything customers need to know about having alcohol or over the counter prescription drugs delivered on Instacart
Everything customers need to know about having alcohol or over the counter prescription drugs delivered on Instacart
Instacart’s heavy fee helps cover operational costs and only applies to orders where the estimated weight of all qualifying items exceeds 50 pounds.
What is Instacart’s heavy fee? Read More »
Instacart pick up is another way to order from Instacart. Pick up allows you to order online, set a pick up time, and collect your order at the store.
How pick up works with Instacart Read More »
Shop and checkout on the Instacart app, selecting a time window during which your order will be available for pick up. Your order will stay in the locker until the store closes.
Arrive at the store, find the outdoor lockers at the front entrance, and open your app to find a special PIN in the dashboard
How locker pick up works on Instacart Read More »
Shoppers appreciate tips as a way of recognizing excellent service and 100% of your tip goes directly to the shopper delivering your order.
By default, a 5% tip is suggested at checkout, with a minimum suggestion of $2 per individual store delivery.
How to tip your Instacart shopper Read More »
Find your item. You can either search for a specific item you’re looking for or browse by department. We’ll also make recommendations based on what you’ve bought before, or what’s popular in your area.
How to place an order on Instacart Read More »
Adding instructions for how you’d like your order shopped or delivered, will help your shopper know how you would like certain products to be like produce. It will also help them find your apartment to drop off your order.
It’s a membership program for customers who use Instacart regularly.
Everything you need to know about Instacart’s membership program, Instacart+ Read More »
The Instacart app allows customers to track their personal shopper’s progress and view any changes to items. Turning on notifications you will get alerts for all the changes, including replacements and refunds.
How to make changes to your order on Instacart Read More »
If you should place an order that contains high-value items, it may require a certified delivery. This means you will be required to either sign for the delivery or have your ID scanned to certify that you have received the order. If you should order something that requires a certified delivery, you will be notified when you place the order and again at the time of delivery.
How certified delivery works on Instacart Read More »