Before a shopper begins shopping your order, you’re able to cancel the order for a full refund without any additional fees.
How To Cancel On The Website:
- At the top right, click either Account or Hi, [Your Name]
- Click Your Orders
- Click View order detail on the relevant order
- Click Manage Order, then Cancel my order
How To Cancel On The App:
- Tap the 3 stacked horizontal lines in the upper left-hand corner
- Tap Your Orders
- Select the order you want to cancel
- On the order page, scroll down to Manage order
- Tap Cancel this order