In order for drivers to complete an order on DoorDash, they must hand the food directly to each customer. In cases where the customer is unavailable to accept the delivery, your delivery can also be completed by the following steps below.
Note: Failing to either hand the delivery to the customer or following the steps below can.
- Once you arrive at or near the customer’s location, swipe arrived to let the customer know.
- If you are having trouble finding the customer, try calling and texting the customer to let them know you’ve arrived. It helps to try both, because some customers don’t receive texts from DoorDash, while others can’t answer their phones or won’t answer an unknown number.
- If the customer does not respond, click the “Customer unavailable” button in the Dasher app. This will also notify the customer that you are having difficulty reaching them. (See pictures below)
- Your app will show a timer, which gives the customer a few minutes to come and retrieve the food. If you find the customer, great! You can give them the food.
- If the customer has not arrived when the timer runs out, you will be prompted to a screen that will allow you to “Leave the Order” and show where you left it. The app will guide you to:
- Leave the food somewhere safe as long as a return is not required. If a return is required, you will see that in the app and will have been notified before you accepted the delivery. We recommend you select a safe and protected location to leave food (examples: in front of the unit or front door, with a receptionist/doorman, in a mailroom)
- Document where you left the food in the app with a picture and description.
