Before Accepting Order
When an order comes in that contains alcohol DoorDash will notify you before you accept it by saying Contains Alcohol above deliver by time. So, make sure to have your ID ready to present to the merchant if needed when picking up the order.
Note: Alcohol orders are only available for drivers who are 21+ in the US and 18+ in other countries.
Drop Off Instructions
Alcohol orders will have instructions to either scan a customer’s ID or match the customer to a provided photo. DoorDash will tell you in the app which one is required before you get to the door. The app will either say Scan customer’s ID before handing over any items or Verify customer’s identity at drop off. Whatever the case maybe make sure the customer isn’t intoxicated when handing over the items.
How To Verify The Customer’s Identity At Drop Off
For orders where you are asked you verify the customer’s identity at drop off, you just need to confirm the customer receiving the order is the same person shown in the photo presented on your Dasher app. The company has already verified they are 21+ and have blurred out their private information on their ID for safety. Once you’ve successfully done this your order is complete.
How To Scan Customers ID
For orders where you are asked to scan a customer’s ID before handing over any items, you can either scan the customer’s ID using the bar code on the back, or enter their details manually in the app. You must also confirm the customer matches the photo in the ID presented. Once this has all been successfully completed this your order is done.
