What Is Pharmacy Delivery?
Pharmacy deliveries are for prescription medication. These deliveries operate just like normal deliveries just with a few important differences.
Who Can Deliver Prescriptions?
At this time, all Dashers are eligible to deliver prescriptions. Just note the following unique protocols about sealed packaging when completing pharmacy orders:
- Sealed packages
- All prescription deliveries should be in sealed, non-transparent packages (so you won’t be able to see the contents).
- Packages should be sealed by the pharmacy and opened only by the customer out of respect for their privacy. You may request tamper-proof packaging if the pharmacy doesn’t seal the package.
- If the pharmacy hands you a damaged or see-through package, you may remind them that sealed, non-transparent packaging is required. Contact DoorDash Support if you need additional assistance.
How To Know If A Order Is A Prescription Delivery?
- You will know if you received one because the pickup instructions will direct you to go to the pharmacy counter to pick up the prescription.
- There are also two layers of acceptance on pharmacy orders. After accepting the order, you will also receive an informational “pop-up” that provides information and pharmacy expectations around privacy. You can either acknowledge the information or unassign from the order.
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What To Do When You Get To The Customer?
The Dasher App will prompt you to follow one of the following protocols:
1. Signature Capture:
The app may prompt you to capture a signature and details about the person signing. If a signature is required upon delivery and there is no adult available to sign, mark Customer Unavailable in the Dasher app. This will automatically create a return delivery. The app will then provide information about where and how to return the prescription to the pharmacy. You will receive compensation if you have to complete a return.
2. Unattended Delivery:
If a signature is not required, marking Customer Unavailable in the Dasher app will begin a 5-minute timer to give you time to find the customer. At the end of the timer, the app will prompt you to leave the order in a safe location. Make sure to document where you left the order with a photo and description. If there is no safe place to leave the order, you may chat with DoorDash Support so an agent can help you.
3. Contactless Delivery:
The app could also prompt you to keep the delivery contactless at the request of the customer. If so, leave the order in a safe location and document where you left the order with a photo and description. If there should be no safe place to leave the order, you may chat with DoorDash Support so an agent can help you.
4. What To Do If There Is A Problem With The Order
- Wrong Customer Address: Return the prescription to the pharmacy (you will be compensated for this return!)
- Package Is Damaged: Return the prescription to the pharmacy (you will be compensated for this return!).
- Technical/App Issue: If you have any technical issues, contact DoorDash Support so an agent can help you.
- Store Closed Upon Return: If the pharmacy should be close, see if there is a store manager present. If not, contact DoorDash Support for the next steps!