Everything Dashers need to know about DoorDash’s Shop & Deliver

With DoorDash’s Shop & Deliver dashers shop for the customer’s list of items in the store, pay with their Red Card at checkout, then deliver the order to the customer.

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How Do Shop & Deliver Orders Work On For Drivers On DoorDash?

  1. Accept the Shop & Deliver order when it pops up.
  2. Shop for items at the store.
  3. Click ‘Proceed to Checkout’ once you’ve finished shopping for the items on your list.
  4. Pay with your Red Card.
  5. Deliver items to the customer.

How Does DoorDash Compensate Dashers For Shop & Deliver Orders?

For Shop & Deliver orders you will see the payment amount on the acceptance screen, just like you would for any other order. You will also receive 100% of your tips once you complete the delivery.

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What To Do If You Can’t Fine An Item, Or The Item Is Unavailable

  1. If you’re unable to find an item, check with the store staff to confirm whether or not it’s in stock.
  2. If the item is out of stock, tap ‘items unavailable.’
  3. If the customer has pre-approved items that can be used as substitutes, simply select available item from the pre-approved list and proceed to “Add item.’
  4. If the customer has no pre-approved substitutes, you will see an option to text or call the customer to ask if they would like a substitute. Depending on the customer’s response, add the substitute or issue a refund.
    • Note: When providing a customer with substitutes make sure to give them a couple options to choose from.

Substitutions And Unavailable Items

  1. If the customer doesn’t respond to your text or call before checkout, make the item as ‘unavailable’ and tap ‘issue refund.’
  2. If the app doesn’t allow you to substitute an item, tap ‘item unavailable’ then ‘Confirm’ in your app, and proceed with the order as your normally would. This typically happens when a store has not enabled substitutions.
  3. Store associates won’t do the shopping for you but may be able to help locate an item.
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