How to troubleshoot your tablet for DoorDash merchants
If you should encounter a technical issue with your tablet or Order Manager app, try the below troubleshooting steps.
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DoorDash
What to do if a Dasher or Customer is late to picking up an order
If a Dasher or customer should be late picking up an order, contact DoorDash customer support through your Tablet.
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What is DashPass? How does it benefit your restaurant?
DashPass is DoorDash’s monthly subscription service that provides customers with $0 delivery fees and reduced service fees when they order from DashPass partner restaurants.
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Everything restaurant owners need to know about DoorDash’s $0 Delivery Fee promo
It’s DoorDash’s paid marketing promotion that encourages new customers to eat at their restaurant, by offering Free Delivery to first time customers.
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How restaurants owners can cancel a live order on DoorDash
There can be many reasons why you may be unable to fulfill an order, down below we will tell you how to cancel the order on your tablet.
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How scheduled orders work for restaurants on DoorDash
When a customer places a scheduled order, they will immediately show up on your tablet. However, these orders will be placed under a section called Scheduled Orders.
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Everything you need to know about DashPass, DoorDash’s subscription service
It’s a subscription service that provides free deliveries (no delivery fee) on orders from eligible restaurants. Service fees and minimum subtotal may apply. Check your app for more details and to sign up (available only in certain areas).
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What to do if never received your DoorDash order
If you unfortunately never received your DoorDash order, follow these steps for mobile app users and website users.
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How to cancel your order on DoorDash
Select the order from the Orders tab
Tap “Help” in the top right-hand corner
Under the Help Menu select “Cancel Order” or click on the “Cancel Order” button in the Order Details section
Follow the prompts on the screen
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How to add special instructions to your DoorDash order
To add special instructions, select a menu item and use the Extra Instructions box in the Preferences section.
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