Adding instructions for how you’d like your order shopped or delivered, will help your shopper know how you would like certain products to be like produce. It will also help them find your apartment to drop off your order.
Item Instructions
You can add item instructions from your cart, on the checkout page, or even after you’ve placed your order (before it’s been shopped).
- From your cart—click or tap Instructions on the item you’d like to leave a note for
- From the checkout page—click or tap Review to review items and add Instructions
- After you’ve ordered—visit the Order page to review your items and add any instructions
Note: Instructions for items carry over to future orders on Instacart. If your preferences for an item should change, make sure to review your notes if you order the same items in the future.
Replacement Instructions
Some items you want might be out of stock. When this happens, you have some options you can take on the app.
- Replace with best match: Your shopper will be prompted to select the best possible replacement for your item. This is the default option for when your items aren’t available.
- Choose replacement: To select your own replacement for an item, tap or click on the item, then on Choose replacement to search the catalog or choose a replacement from a list of suggestions.
- Don’t replace: If you’d prefer not to replace an item, choose Don’t replace to get a refund instead when the item is out of stock.